Last week one of the 0.0001% showed up and when that happens, it can shake your faith in humanity. I won't go into the gory details of how they tried to sneak a second occupant into what was booked as a single room, or the condition they left the room and bathroom. Let's just say I was ready to get on the next plane home.
BUT the morning they checked out, I received this email, which shored up my flagging spirits and stopped me from getting on a plane back to the U.S.:
I was recently in Oxford on holiday and came across your B and B place while I was busy exploring the city. Just wanted to send you an email and say I was quite impressed with the look of your place. If it's as well kept inside as it is on the outside then it must be quite a good place to stay.
I've attached a photo I took of your front entrance as I was walking past.
This is probably one of my favourite photos from my trip.
So thank you kind stranger, you made my day!
Constant kindness can accomplish much. As the sun makes the ice melt, kindness causes misunderstanding, mistrust, and hostility to evaporate.